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Return and Refund Policy

Returns & Refunds

At Health Equipped Home, we strive to provide a smooth and transparent return experience for our customers. Because we work with multiple fitness equipment manufacturers and distributors, return eligibility and restocking fees may vary depending on the product and supplier. Please see the bottom of this policy for supplier-specific return and refund policies.

Order Cancellations

Before Shipment

Orders canceled before shipment are typically eligible for a full refund.

If you need to cancel an order, please contact us as soon as possible at:

Custom & Made-to-Order Products

Custom, made-to-order, and special-order products may not be eligible for cancellation or refund once production has begun.

Please contact us prior to ordering if you are unsure whether a product is considered custom or made-to-order.

Returns & Exchanges

General Return Guidelines

Most unused products in original packaging may be eligible for return within the manufacturer’s approved return window.

Customers are responsible for:

  • return shipping costs
  • exchange shipping costs
  • applicable restocking fees unless otherwise stated by the manufacturer

Because many fitness products ship via freight carrier, return shipping costs for large equipment may be significant.

Return Conditions

To be eligible for return:

  • products must be unused and unassembled
  • products must be returned in original packaging
  • all accessories, hardware, and documentation must be included

Opened, used, installed, or damaged products may not qualify for return or may be subject to additional restocking fees which can be up to 25%.

Freight Deliveries & Damage Claims

Please inspect all deliveries immediately upon arrival.

If visible freight damage is present:

Failure to report freight damage promptly may affect claim eligibility with the carrier.

Refund Processing

Approved refunds are issued to the original payment method used during checkout.

Refund processing times may vary depending on the payment provider and financial institution.

Original shipping charges may be non-refundable depending on the manufacturer’s return policy.

Warranty Information

Manufacturer warranties vary by brand and product.

Warranty coverage applies to manufacturing defects and product functionality under normal use. Please refer to individual product pages for manufacturer-specific warranty information.

Promotional Orders

For promotional offers such as Buy One Get One (BOGO) promotions, all promotional items may need to be returned together in order to qualify for a full refund.

Chargebacks & Payment Disputes

If you experience any issue with your order, please contact our support team before initiating a payment dispute.

We are committed to resolving order issues fairly and efficiently whenever possible.

Supplier-Specific Return Policies

Return eligibility, restocking fees, cancellation policies, and warranty coverage may vary by manufacturer.

Please review the supplier-specific return policies below for additional details regarding individual brands.

Supplier-Specific Return and Refund Polices (A-Z)

Body-Solid

  • Returns require a Return Authorization (RA) number prior to shipment
  • Products returned without an authorized RA number may not be accepted
  • Customers are responsible for prepaid return freight charges on approved returns and warranty claims
  • Freight collect shipments are not accepted by Body-Solid
  • Returned products must be in original condition and packaging when applicable

FITBENCH

  • FITBENCH products may be returned within 30 days of delivery
  • Returned products must be in original packaging and salable condition
  • Customers are responsible for return shipping costs
  • Refunds are issued minus original shipping charges when applicable
  • Return requests must be authorized prior to shipment

Major Fitness

  • Major Fitness offers a 35-day return policy from the delivery date for eligible products
  • Returned products must be in good condition and include original packaging when possible
  • Products returned with missing components or without original packaging may incur a restocking fee
  • Customers are responsible for return shipping costs unless otherwise approved by Major Fitness
  • Refunds are processed after returned items are received and inspected

TAG Fitness

  • Return eligibility may vary depending on the specific TAG Fitness product and manufacturer policies
  • Returned products must be unused and returned in original packaging when applicable
  • Customers are responsible for return shipping costs unless the return is due to shipping damage or manufacturer defect
  • Freight return authorization may be required prior to shipment
  • Restocking fees may apply depending on the product condition and manufacturer requirements

Total Gym

  • Total Gym products may be eligible for return within the manufacturer’s approved return window
  • Returned products must be in original condition and packaging when applicable
  • Customers are responsible for return shipping costs unless otherwise stated by the manufacturer
  • Some products may be subject to restocking fees depending on condition and packaging
  • Refunds are processed after returned products are received and inspected

Valor Fitness

  • Returned products must be unused and in original packaging when applicable
  • Customers are responsible for return shipping costs unless the return is due to shipping damage or manufacturer defect
  • Return authorization may be required prior to shipment
  • Some products may be subject to restocking fees depending on product condition
  • Refunds are processed after returned items are received and inspected

VersaClimber

  • VersaClimber return eligibility may vary depending on the product model and order type
  • Returned products must be unused and returned in original packaging when applicable
  • Customers are responsible for return shipping costs unless otherwise approved by the manufacturer
  • Freight return authorization may be required prior to shipment
  • Refunds are processed after returned products are received and inspected

Contact Us

Health Equipped Home
support@healthequippedhome.com
(213) 566-8995

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